- Today2015April 2014
Customer Quality ManagerCustomer Quality Manager for global leading customers located in Europe and the Middle East.
Responsible for Customer Quality Indicators and KPI's. Enhancing customers' satisfaction through strong relationships. Reporting to customers transparently about issue management and drive improvements in the area of products, processes and services.
Providing Best-In-Class Quality and Reliability are top priorities, resulting in a quality culture that keeps ASML at the forefront of the semiconductor technology and drives our customers' competitiveness.
Corporate Quality ManagerEnsuring that quality is an integral part of all processes, to secure time to market and to guarantee the best value of ownership to the customer.
Main responsibilities include representing the voice of customers on quality to drive improvements needed, ensuring continuous improvements driven by several processes like Business Process Management, Quality Dash boarding, Certification, Quality Competence improvement and Development processes.
Being part of the solution via initiatives in projects and quality consulting in process set up, risk management and KPI definition.
Increased quality focus on how tools are processed, handled and qualified resulting in a yearly cost saving of 700 k€.
Initiated the introduction of a Product Safety Certification process (worldwide).
Leading continuous improvements at suppliers resulting in a 20% decrease of customer issues and escalations.
- TodaySeptember 2012December 2011
Senior Product Quality & Maintenance ManagerManaging PQ&M Managers and PQ&M Leads to assure the availability and End-to-End Quality of released products within the Business Unit interventional X-Ray.
Focus areas are issue resolution management (CAPA's, Customer Complaints, Call Rate, ETTR), factory support, Engineering Changes, obsolescence (service) parts, cost reduction projects (Green and Black Belts) and regulatory issues (RoHS).
Increased focus for issue resolution management, resulting in:
- 40% reduction of customer complaints
- 80% reduction of CAPA's
- 35% reduction of PR's
Cost price and Call Rate reduction leading to a potential saving of 10 M€.
Product Quality Manager1001-5000 employeesManaging a product quality team (6 direct reports) to assure that the products meet all quality & conformity requirements.
Monitoring that all expected outputs are achieved during prototyping, development, industrialization and Release to Production.
In charge of continuous improvement of products/ assembly lines in relation with customer service, engineering and countries. Decreasing return rates and non quality costs by taking corrective & preventive actions.
Working in close relationship with all European countries, Competence Centre Europe and China Operations teams.
- market introduction Quinny Yezz stroller
- market introduction Maxi-Cosi car seat Tobi
Customer Complaint ManagerResponsible for product quality and logistical processes via customer complaint handling. In this role I had to motivate R&D, logistic, manufacturing and quality engineers and their managers located in Europe, USA & Asia to improve and to assure the product quality. On the other hand a close relationship had to be maintained with the operating companies (OpCo), configurations centers and customers.
On a monthly basis responsible for reporting about the delivery quality measured as Error Free Installation rate and customer satisfaction to senior management and operating companies.
- harmonizing customer complaint handling
- improving delivery quality from 85% up to 98%
- Lead time complaint handling from 3 months to 1 month
- creating specific reports for NL, DE, UK, USA, JP
- Center For Technical Training, Eindhoven
Center For Technical TrainingMechatronics
Project ManagerScheuten Solar | Glass (Germany)Responsible for new product introductions, new developed processes and state of the art equipment in cooperation with several global suppliers. Leading a dedicated team of operators and engineers.
In 2006 the Scheuten Solar factory in Gelsenkirchen was opened as one of the most modern solar module production lines in the world.
Senior Production EngineerShell (Portugal)After the acquisition of Siemens Solar responsible for the introduction of Siemens products in the Shell factories. Carried out a benchmark of the factories with the outcome a transfer of the production lines from Germany and The Netherlands to Portugal including new products, equipment, processes & procedures, working methods and training of operators.
- transfer of production lines to Portugal
- implementation of lean manufacturing
- introduction of a new product portfolio
- setting up a new test laboratory
Note: lived and worked in Portugal as expatriate for Shell
Production EngineerBesides supporting the daily operation also project leader for
the introduction of a fast cure process which resulted in a capacity increase of 100% and the implementation of automatic (un) loading systems for laminators which lead to a productivity increase of 20%.
These projects included installation, commissioning, release of equipment and processes and training of production personnel
- 100% capacity increase with fast cure process
- implementation automatic (un)loading systems
- introduction Six Sigma tools (SPC, 5S)
- Dutch Institute For Marketing, Eindhoven
Dutch Institute For MarketingBachelor
Researcher+10,000 employeesDeveloped new applications within production and project leader of lifetime field projects for solar modules and cost reduction/ efficiency improvement initiatives.
- extend lifetime solar modules with 15 years
- TodayJuly 1998January 1998
GraduateTricot Industrie Grave
- Chemical Engineering
1st price for my graduation (optimisation energy consumption) at Fontys University
- TodayJuly 1997January 1997
- TodayJuly 1996January 1996
- Eindhoven University Of Technology, Eindhoven
Eindhoven University of TechnologyChemical Engineering
- St Ursula, Horn
St UrsulaSecondary school (VWO)
- Quality management
- 8D complaint handling
- 5x Why
- Total Quality Management
- Six Sigma
- Quality Assurance
- Water Management
--- For more detailed information see my premium LinkedIn profile: http://nl.linkedin.com/in/davezwarts ---
Internationally experienced senior manager with a cross-cultural approach and wide experience in the field of product quality, customer service, engineering and logistics (at a strategic level), within B2B, technical and factory environments.
Result and innovative driven people manager. Creating, deploying and executing change to continuously increase robustness of processes, products, and services with the aim to maximize business performance and customer satisfaction.
Timely market introduction of new products in terms of product quality, safety, logistics and conformity.
Setting up and managing quality departments and customer service departments.
Leading continuous improvement projects worldwide related to product quality, assembly and logistical processes.
Managing multidisciplinary 8D teams for leading customers (Intel, Samsung, TSMC, GlobalFoundries, Micron, IBM, Toshiba, Sony, Elpida, Renesas, Inotera, Hynix, and UMC).
Operational transfer of production within Europe.
Developing and implementing state of the art production including process and product innovation.
Managing all steps of product prototyping, development, industrialization and release to production.
Defining and deploying Key Performance Indicators linked to the business strategy.
Experienced in essential stages of the recruitment process like: job analysis, job requirements and description; assessment of candidates' motivations and their fit with organizational requirements by interviewing.
Managing staff through CI processes.
Operational management, industrial production, engineering, product (quality) management, continuous (manufacturing) improvement, SPC, QFD, FMEA, Six Sigma, Ishikawa, Total Quality Management, 8D complaint handling and CAPA.