Dave Zwarts

Dave Zwarts

Customer Quality Manager EMEA


His background

His skills

  • Management
  • Quality
  • Quality management

His languages

  • Dutch
    ****Mother tongue
  • English
  • German

    His keywords

    Six SigmaTotal Quality Management8D complaint handlingCAPAManagementQuality ManagementLeadership

    About him

    --- Check for more detailed information my LinkedIn profile: http://nl.linkedin.com/in/davezwarts ---

    --- Direct Viadeo contact can also send me a LinkedIn invitation ---

    Internationally experienced senior manager with a cross-cultural approach and wide experience in the field of product quality, customer service, engineering and logistics (at a strategic level), within B2B, technical and factory environments.

    Result and innovative driven people manager. Creating, deploying and executing change to continuously increase robustness of processes, products, and services with the aim to maximize business performance and customer satisfaction.


    Timely market introduction of new products in terms of product quality, safety, logistics and conformity.

    Setting up and managing quality departments and customer service departments.

    Leading continuous improvement projects worldwide related to product quality, assembly and logistical processes.

    Managing multidisciplinary 8D teams for leading customers.

    Operational transfer of production within Europe.

    Developing and implementing state of the art production including process and product innovation.

    Managing all steps of product prototyping, development, industrialization and release to production.

    Defining and deploying Key Performance Indicators linked to the business strategy.

    Experienced in essential stages of the recruitment process like: job analysis, job requirements and description; assessment of candidates' motivations and their fit with organizational requirements by interviewing.

    Managing staff through CI processes.

    Member of the Six Sigma Knowledge Exchange Board.


    Operational management, industrial production, engineering, product (quality) management, continuous (manufacturing) improvement, SPC, QFD, FMEA, Six Sigma, Ishikawa, Total Quality Management, 8D complaint handling and CAPA.